Create a service case

Goal

Open a new service case on a sold serial.

Who it is for

service_case.manage.

Preconditions

• Module service_cases on.
• Serial exists in status issued (sold). Unsold / available serials are rejected (serialNotSold).
• If warranty link required is on in setup, warranty snapshot must be in_warranty or create fails (serviceCaseWarrantyRequired).

Steps

1. Open Service cases → New service case.
2. Pick the item, then the serial (list loads issued serials for that item).
3. Choose case type (default often warranty_claim from settings).
4. Enter a description.
5. Save. Case opens as open with an SVC number and warranty snapshot.

Result

Case appears on the list. Advance via lifecycle — there is no field-update API after create.

Related

• Lifecycle
• Setup
• Troubleshoot