Returns / RMA overview

Goal

Understand commerce return authorizations (RMA) — how a customer return moves from request through inspection to restock or commercial close-out.

Who it is for

Returns clerk or warehouse with return.view / return.manage. Setup needs return.admin.

How returns fit the cycle

1. Create an RMA as requested (document number prefix RMA via document numbering).
2. Approve or reject the request.
3. When goods arrive, mark received, then inspected (set each line’s inspection and restock decision).
4. From inspected, close with restocked (inventory inflow for lines marked restock), written_off, refunded, or exchanged.
5. Tenant returns_policy is snapshotted onto the RMA at create.

This is not a POS retail return (pos.retail.return.*) and not a sales credit note — use credit notes to reverse posted invoices financially.

Open the screen

Operations → Returns / RMA (return.view). New return needs return.manage.

Related

• Create an RMA
• Advance the RMA lifecycle
• Returns setup
• Service cases