Service cases troubleshooting
Goal
Fix common service-case create and transition errors.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
serialNotSold | Serial not issued | Pick a sold serial or correct serial status |
serviceCaseWarrantyRequired | Setup requires in-warranty | Use an in-warranty serial or turn off warranty link in setup |
| Cannot resolve | Missing resolution | Choose repaired / replaced / refunded / rejected |
| Cannot close | Still open / in progress | Resolve first, then close |
| No serials in picker | Item has no issued serials | Sell/issue a serial first |
| Expecting stock movement | Cases do not post stock | Use returns or inventory docs |