Change a service case
Goal
Know what “edit” means for service cases.
Who it is for
service_case.manage.
What you can change
No PUT/PATCH on the case body after create. Work the case by:
- Opening detail from the list.
- Choosing the next status (in progress, cancel, resolve, close).
- On resolve, set resolution (
repaired/replaced/refunded/rejected) and optional resolution notes.
What you cannot change
- Serial, item, or case type on an existing case.
- Closing without resolving first.