Tenant subscription
Goal
Review your tenant’s BlueMatrix plan, usage and module access, and manage its billing agreement.
Who it is for
You need subscription.view to read this page. Billing actions need subscription.manage and a verified email address. Temporary support sessions cannot authorize payments.
Steps
- Open Administration → Organization → Subscription and check that you are in the correct tenant.
- Review the current plan, status, usage and module entitlements.
- To enroll in online billing, choose an available Stripe or Lahza option. Check its plan, amount, currency and billing interval, then accept recurring billing and continue to hosted checkout.
- After returning, choose Check payment status. Returning from checkout alone does not confirm payment. Your existing manual subscription stays in place until payment is verified.
- For an unfinished checkout, use Resume checkout when available. If the outcome is unknown, check payment status or contact platform operations before trying another payment.
- For an active agreement, review the displayed effective date before confirming cancellation or a plan/provider change. These take effect at the renewal boundary. A scheduled change requires fresh checkout authorization after the current agreement ends; scheduling it does not authorize a new charge.
- Manage billing opens the provider portal when one is available. Stripe portal availability depends on platform configuration. Lahza uses the controls on this page.
Troubleshooting
| Symptom | What to do |
|---|---|
| No online billing options | Contact platform operations. Your manual subscription remains unchanged. |
| Billing actions unavailable | Check your permissions and verify your email address. |
| Payment pending or outcome unknown | Check payment status; contact platform operations if it remains unresolved. Avoid starting another payment. |
| Portal unavailable | Use the available in-app controls or contact platform operations. |