Price list troubleshooting
Goal
Unblock common price-list and price-resolution failures.
Who it is for
Clerk and manager.
Common problems
| Symptom | Likely cause | What to do |
|---|---|---|
| Module / 422 on API | pricing_promotions disabled | Enable the module for the tenant |
| Cannot create/edit | Missing pricing.manage | Grant permission or use a role that has it |
| Commerce default rejected | is_commerce_default without publish | Enable Publish to Commerce, then set Commerce default |
| Duplicate price line | Same item + unit + min qty | Edit the existing line or change min qty / unit |
No price list is available for this request. | No default / no matching currency or validity | Create a default list in the document currency; check valid_from/to |
No price is defined for item … on the selected list. | Missing line | Add a Prices row for that item (and unit/min qty) |
| Wrong list on quote | Precedence / customer group / explicit list | Check Pricing setup precedence, customer Price group, and document list |
| Quote kept old prices | Quote price lock = preserve | Expected; use Re-resolve prices on convert if you want fresh prices |
| Below minimum sale price | Promo/list below item floor | Adjust promo or list price; engine enforces the minimum |